Hard Rock Hotel Cancun

$$$$||View on mapCancun, MexicoBoulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico|
7.8
Very good
|75 photos
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Rooms and Guests2 Guests, 1 room
Hard Rock Hotel Cancun
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico·View on map
$$$$
Overall Score
Very good
7.8Very good
Highest Rated
Location8.9
Cleanliness8.5
Comfort8.5
Staff8.3
Lowest Rated
Free WiFi7.9
Value for money7.3
Who stays here
Families58%
Couples22%
Groups17%
Business2%

Overview

Overall Score
Very good
7.8Very good
Highest Rated
Location8.9
Cleanliness8.5
Comfort8.5
Staff8.3
Lowest Rated
Free WiFi7.9
Value for money7.3
Who stays here
Families58%
Couples22%
Groups17%
Business2%

5-star beachfront resort with music-themed experiences in Cancun

Music and Entertainment

Hard Rock Hotel Cancun operates The Sound of Your Stay® program, which provides guests with exclusive music-themed experiences through in-room guitar rentals and curated playlists. The hotel's guitar-shaped lobby establishes the rock music theme from the moment guests walk in. Signature Hard Rock merchandise is available for purchase at the on-site Rock Shop®.

Amenities

The resort has an expansive lagoon-style pool with a kid-friendly area and an adults-only hydro tub for separate relaxation zones. Water slide access and three outdoor swimming pools give guests multiple spots for swimming and lounging. The Rock n' Roll Ballroom stands as the largest all-inclusive hotel ballroom in Cancun for hosting grand events.

Dining

Six world-class restaurants serve diverse international cuisine including Italian, Mexican, and seafood options within the all-inclusive package. Guests enjoy complimentary breakfast options and 24-hour room service for dining flexibility. The snack bar and coffee house on site provide additional quick dining choices throughout the day.

Family and Children

The kids' club offers supervised activities and an indoor play area with children's playground equipment for younger guests. Teen club provides dedicated programming and a games room with billiards, table tennis, and karaoke. Babysitting and child services allow parents to enjoy evening entertainment or spa treatments independently.

Wellness and Rooms

Luxurious suites include hydro spa tubs and fully stocked minibars with free WiFi connectivity for guest convenience. The on-site spa provides body treatments including full-body massage, body wraps, and facial treatments with spa/wellness packages available. Guests have access to the fitness center, yoga classes, and tennis courts for physical activity.

  • Music: The Sound of Your Stay® program for immersive music experiences
  • Ballroom: Largest all-inclusive hotel ballroom in Cancun
  • Pools: Lagoon-style pool with kid-friendly area and adults-only tub
  • Dining: 6 world-class restaurants with diverse international cuisine
  • Location: Beachfront in Cancun's Hotel Zone, 16 km from airport
  • Wellness: Spa with hydro spa tubs and full-body massage options

Licence number: 005-007-000198/2025

Good to know
Check-in/Check-out
from 15:00-23:59
until 12:00
Amenities
Wireless internet is available in the entire hotel for free.
Other information
Breakfast
All visitors are offered a buffet breakfast for a fee. 
Children & extra beds
There are no extra beds provided in a room. 
Pets
Pets are allowed on request.
Building
Year renovated:2012
Number of floors:12
Number of rooms:502
Former name
Cancun Palace
Price calendar
Check availability and prices for your dates now!

Rooms and availability

Deluxe Two-Bedroom Room
  • Max:
    2 persons
Deluxe Family Two-Bedroom Queen Room
  • Max:
    6 persons
  • Bed options:
    1 Queen-size bed2 Double beds
Deluxe Family Room
  • Max:
    2 persons
  • Bed options:
    2 Double beds or 1 King-size bed
Show 6 more room typesLess

Facilities

Main facilities

Wi-Fi
Parking

Valet parking

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Infinity pool

Air conditioning
All inclusive
Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Golf course
  • Billiard tables
  • Table tennis
  • Yoga class

Services

  • Paid airport shuttle
  • Valet parking
  • Pet amenities available
  • Room service
  • Housekeeping
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • All inclusive
  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Meeting/ Banquet facilities

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Infinity pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Karaoke
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Facial
  • Treatment room
  • Beauty treatment
  • Body wraps
  • Back massage
  • Full body massage
  • Pool with view
  • Shallow end
  • Make up services

Room view

  • Sea view
  • Ocean view
  • Lagoon view
  • With view

Room features

  • Air conditioning
  • Mini-bar
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
Show all facilitiesHide facilities

Essential information about Hard Rock Hotel Cancun

💵 Lowest room price 244 £
📏 Distance to centre 11.1 km
✈️ Distance to airport 17.8 km
🧳 Nearest airport Cancun, CUN

Location

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico
Address
The address has been copied.
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico
Map view
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico
  • City landmarks
  • Nearby
  • Restaurants
Beach
Playa Ballenas
60 m
Cancun Golf Club at Pok Ta Pok
230 m
Beach
Playa - Beach
350 m
Mexico Maya Caribe
370 m
Club 91
580 m
Restaurant
Hard Rock Hotel
210 m
Restaurant
Ciao
210 m
Restaurant
Zen
210 m
Restaurant
The Blue Water Grill
350 m
Restaurant
Secrets The Vine Cancun
350 m
Restaurant
Sedona Grill
400 m
Restaurant
Nebbiolo Ristorante
370 m
Restaurant
Vicente Asador De Brasa
800 m
Restaurant
Harry's
910 m
Restaurant
Porfirio's Cancun
930 m
Restaurant
Sasi Thai
620 m

Reviews of Hard Rock Hotel Cancun

7.8 /10
Very good

FAQ about Hard Rock Hotel Cancun

Which popular attractions are located near the Hard Rock Hotel Cancun?
El Rey Archaeological Zone, set 3.4 km from the Hard Rock Hotel Cancun, as well as H Roof placed only an 11-minute walk away are well worth visiting.
What is the closest airport to Hard Rock Hotel Cancun hotel?
Cancun airport is located within a 21-minute drive (20 km) from Hard Rock Hotel Cancun hotel.
Can I leave my car in the hotel parking lot for free?
Yes, the hotel provides parking spaces for free.
What are the recommended dining options during the stay at this fine hotel?
Guests of this fine hotel can dine just outside the property in a highly rated-9/10 according to reviews-sushi bar Zen offering Asian cuisine.
Can I eat breakfast at Hard Rock Hotel Cancun?
Yes, guests can enjoy breakfast, served daily in the restaurant of Hard Rock Hotel Cancun.
What is check-in and check-out time at the 5-star Hard Rock Hotel Cancun?
Guests of the 5-star Hard Rock Hotel Cancun can check in from 15:00 to 23:59 and check out from 12:00.
What kinds of rooms does this fine hotel offer?
This fine hotel offers such room types as Deluxe Queen Room, Deluxe King Room, and Diamond King Room.
Which facilities are offered in the rooms of the 5-star Hard Rock Hotel Cancun hotel?
Most rooms of the 5-star Hard Rock Hotel Cancun hotel include a lounge area and a terrace as well as a flat-screen TV with satellite channels.
Is the 5-star Hard Rock Hotel Cancun equipped with amenities for persons with disabilities?
Yes, the 5-star Hard Rock Hotel Cancun provides rooms with accessible facilities and wheelchair access to improve the experience for the guests with special needs.
Which facilities are provided in the 5-star Hard Rock Hotel Cancun?
The 5-star Hard Rock Hotel Cancun includes such facilities as a cash machine and currency exchange, whereas guests' safety will be ensured with a safety deposit box and 24-hour security.
What spa facilities are provided at the hotel?
At a health centre featured at the hotel guests can receive such spa procedures as beauty therapy, body wraps, and pedicure. Additionally, a treatment room and a Jacuzzi are offered on-site.
What children services does this fine hotel offer?
Such services as babysitting will be very useful for guests staying at this fine hotel with their children.
Check rooms and rates
Check-in
Select date
-
Check-out
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Rooms and Guests2 Guests, 1 room